© 2024 Filton Hayes Properties
Working Hard For You, Whether Renter or Landlord
Frequently Asked Questions
We know you might have a few questions about how we work — here are some of the most common ones we get from landlords and investors.
How do I know my money and property are in safe hands?
All client money is held in a legally required, designated Client Account and protected through our Client Money Protection (CMP) provider, Money Shield.
What does Money Shield actually do for me
Money Shield safeguards all rent and payments we handle, so you can be confident your funds are secure. You can view our CMP certificate and membership details in the footer of our website.
Are you part of any professional bodies or redress schemes?
Yes — we’re proud members of the Property Redress Scheme (PRS) and the Tenancy Deposit Scheme (TDS), ensuring transparency and fairness in everything we do.
What do those memberships mean for landlords and tenants?
The PRS helps resolve any concerns quickly and fairly, while TDS guarantees that tenants’ deposits are handled securely and in line with industry standards.
What makes you different from other letting agencies?
We deliver the same high-quality service as traditional agencies — but at a fraction of the cost, with no compromise on care or professionalism.
Will I have my own point of contact?
Yes! Every client gets a dedicated personal manager to handle communication, resolve issues quickly, and keep everything running smoothly.
Do you offer support outside office hours?
Absolutely — we provide 24/7 support and flexible services to give landlords complete peace of mind.
Your Full-Service Lettings and Management Agency in London
At Filton Hayes Ltd, we provide landlords and investors with reliable, 24/7 property management and lettings services — at a fraction of the cost of traditional agencies. Every client benefits from a dedicated personal manager, ensuring transparent communication, quick issue resolution, and complete peace of mind.